Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your account), and to enable you to enjoy and easily navigate our Services.
Account Information. If you create an account to use the Services, we’ll collect certain information that can be used to identify you, such as your name, email address and phone number (“PII”). We may also collect your photograph, the names of organizations you are affiliated with and other information that is not considered PII because it cannot be used by itself to identify you. We will combine this information with PII we have about you.
Lab Information. If you create an account to use the Services as a Lab, in addition to the information listed in “Account Information” above, we’ll also collect additional PII including the address of your Lab and the names of individuals who work in your Lab. We may also collect non-PII such as the services offered by your Lab. We will combine this information with PII we have about your Lab.
Information Collected Using Cookies and other Web Technologies. Like many website owners, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
“Web Beacons” (also known as clear gifs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services and Rides (we refer to this information as “Log Data”), including information about Requesters, Labs and non-account holders (“Users”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, search terms entered on the Services, information submitted in connection with Orders, Service Contract and transaction-related information and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.
We will not share any PII that we have collected from you except as described below:
Information Shared with Third Parties. We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. These measures include the use of Transport Layer Security (TLS), a cryptographic protocol, to encrypt communications and other information sent through our Services. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information. Please contact us at firstname.lastname@example.org if you’d like more information about the measures we take to protect your information and the Services.
You can access and modify the PII associated with your account by logging into your account on the Services. If you want us to delete your PII and your account, please contact us at email@example.com with your request. We’ll take steps to delete your information as soon as is practicable, but some information, such as information regarding your use of the Services, may remain in archived/backup copies for our records or as otherwise required by law.
Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.