Science Exchange, Inc. Privacy Policy

Last updated: May 20, 2014

Protecting your privacy is really important to us. Accordingly, we’re providing this Privacy Policy to explain our practices regarding the collection, use and disclosure of information that we receive when you use our Services. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. Any information that we collect is subject to the privacy policy in effect at the time that information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll indicate when those changes will become effective. Also, please note that, unless we define a term in this Privacy Policy, all capitalized words used in this Privacy Policy have the same meanings as in the Science Exchange Terms of Service, available at Terms of Service.

How do we collect and use information?

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your account), and to enable you to enjoy and easily navigate our Services.

Account Information. If you create an account to use the Services, we’ll collect certain information that can be used to identify you, such as your name, email address and phone number (“PII”). We may also collect your photograph, the names of organizations you are affiliated with and other information that is not considered PII because it cannot be used by itself to identify you. We will combine this information with PII we have about you.

Lab Information. If you create an account to use the Services as a Lab, in addition to the information listed in “Account Information” above, we’ll also collect additional PII including the address of your Lab and the names of individuals who work in your Lab. We may also collect non-PII such as the services offered by your Lab. We will combine this information with PII we have about your Lab.

Information Collected Using Cookies and other Web Technologies. Like many website owners, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
“Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.
“Web Beacons” (also known as clear gifs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services and Rides (we refer to this information as “Log Data”), including information about Requesters, Labs and non-account holders (“Users”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, search terms entered on the Services, information submitted in connection with Orders, Service Contract and transaction-related information and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.

What Information Do We Share With Third Parties?

We will not share any PII that we have collected from you except as described below:

Information Shared with Requesters and Labs. When Requesters submit Orders, we will share relevant information about the Order, including the name of the Requester, with the Lab receiving such Order (to be clear, we won’t share other Requester PII, such the Requester’s email or phone number, with the Lab). Requesters and Labs may disclose additional information, including PII, to the other party over the course of negotiating Service Contracts or performing their Service Contracts. If such information is transmitted over the Services, our use of such information is governed by this Privacy Policy; however, the use of such information by the other party to the Service Contract is governed by the terms of such Service Contract, including, without limitation, any Science Exchange Form Agreements adopted by the parties.

Information Shared with Our Services Providers. We may engage third-party service providers to work with us to administer and provide the Services. We currently use Pardot (privacy policy available at as our third-party email marketing provider, Stripe (privacy policy available at for payment processing, and Mixpanel (privacy policy available at for site analytics and metrics tracking. These third-party services providers (and others we engage in the future) may have access to your information, including your PII, for the purposes of performing services on our behalf and the purposes set forth in their privacy policies. This Privacy Policy does not govern these third-party services providers, so we encourage you to review their applicable privacy policies before using the Services.

We may also permit third-party vendors, such as Google, to use cookies to serve you ads based on your past visits to our Site (also known as “Remarketing”). Our vendors show our ads on websites across the Internet; however, our vendors may specifically serve you ads for the Services on other websites if you have previously visited our Site. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings ( You can also opt out of other third-party vendors’ use of cookies by visiting the Network Advertising Initiative opt-out page (

Information Shared with Third Parties. We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes.

Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.

Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

The Security of Your Information

We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. These measures include the use of Transport Layer Security (TLS), a cryptographic protocol, to encrypt communications and other information sent through our Services. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information. Please contact us at if you’d like more information about the measures we take to protect your information and the Services.

Links to Other Sites

Our Services may contain links to other websites and services. Any information that you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party's privacy policy. Our Privacy Policy does not apply to such websites or services and we’re not responsible for the content, privacy or security practices and policies of those websites or services. To protect your information we recommend that you carefully review the privacy policies of other websites and services that you access.

Modifying Your Information

You can access and modify the PII associated with your account by logging into your account on the Services. If you want us to delete your PII and your account, please contact us at with your request. We’ll take steps to delete your information as soon as is practicable, but some information, such as information regarding your use of the Services, may remain in archived/backup copies for our records or as otherwise required by law.

International Users

Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there (or any other country in which we operate). Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Our Policy Toward Children

Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.


Please contact us at if you have any questions about our Privacy Policy.