Help Center

Requesting a Service

This Help Section is for those scientists who wish to request an experimental service, and explains how one can search for and submit a service request on Science Exchange.

How much can I save on an experiment, if I use Science Exchange?

Prices for experimental services vary, but our users save on average 54% per cost of service.

How do I order a service, or request an estimate?

Simply go to scienceexchange.com, and search for an experiment type on our home page. You’ll be redirected to an “Experiment Page” with a list of service providers and their pr...

How do I get more information about a provider’s services?

You can find more information about core facilities or service providers via their “Facility Page”. Facility pages include pricing and user ratings, and can be accessed via an ...

Should I select one or multiple providers for a service request?

We recommend requesting an experimental service from a specific provider. It makes for faster turn-around times and better response rates. However, if you cannot find a prov...

Can I compare prices between different service providers?

One of Science Exchange’s primary features is the ability to compare service prices across providers. When you search for an experimental service on Science Exchange, you’ll be...

What information should I include in my service request?

You should try to be as specific as possible when posting a service request. This makes it easier for a provider to offer accurate estimates and timelines. Try to include inform...

After submitting a service request, how will I be notified of any estimates?

After you have submitted a service request on Science Exchange, a “Project Page” is automatically created listing your request’s details. You will be notified via email if an es...

How do I accept an estimate submitted by a provider?

If you are happy with an estimate you have received, you can notify the provider via your Project Page on Science Exchange. Just go to the ‘Estimates’ tab of a Project Page, sel...

What happens after I accept an estimate?

When you accept an estimate, you will be asked to agree to our terms of service, and to provide a credit card or purchase order number. If you don’t have either on hand, you can...

Do you have a formal agreement in place for accepting an estimate?

When you accept an estimate, both you and the provider must agree to our Terms of Service. The Terms of Service include information about researcher / provider obligations, qua...

How is the confidentiality of my service request ensured?

Your service requests and ongoing projects are only visible to you and the service provider you requested a service from. No other researchers, or members of public, can see yo...

I have accepted a service provider's estimate. What next?

Once you have accepted a provider’s estimate, you can use the "Project Page" to coordinate with the provider to ship any materials, supplies, or samples they need to perform you...

How do I communicate or coordinate with my provider?

The "Project Page" for your service request includes messaging and update functionalities. You can use the ‘Update’ field to ask questions of your provider, or check on the stat...

How will I know the provider has completed my service request?

Once a provider completes work on your service request, you will automatically be notified via email. You will be notified via the "Notifications Panel" on your Dashboard. To...

Can I search for service providers within a specific location?

Yes, you can search for service providers by location on Science Exchange. After searching for a service of interest, you can filter the search results by country and state on t...

How much does it cost to request a service?

There is no cost or charge to requesting an estimate for a service request on Science Exchange. It is completely free to search on Science Exchange, submit service requests, and...

I have not received any estimates for my service request. What should I do?

If you have not received any estimates, it’s possible there is not enough information provided in your service request. Please be sure to provide as much detail as possible in y...